Refund policy

Return and refund policy

We want you to love your Cottelle tee. If something isn't right, here's how we'll fix it.

Size exchanges

If your tee doesn't fit, you can exchange it for a different size within 7 days of delivery. The item must be unworn, unwashed, and returned with its original tags and packaging. Exchanges depend on stock; if your new size is unavailable, we'll offer store credit instead.

For size exchanges, the customer covers the delivery cost of sending the item back to us and of sending the new size out.

Damaged, defective, or incorrect items

If your order arrives damaged, has a print or stitching defect, or isn't what you ordered, email us within 48 hours of delivery with your order number and clear photos of the item. We'll send a replacement or give you a full refund, and we'll cover all delivery costs.

Items we can't accept back

• Items that have been worn, washed, altered, or damaged after delivery
• Items without their original tags
• Items returned more than 7 days after delivery

Refunds

Approved refunds are made to your original payment method within 7–10 working days of us receiving and checking the item. If you paid cash on delivery, we'll refund you by bank transfer to an account in your name. Original delivery fees are refunded only when the return is due to our error.

How to start a return or exchange

Email hello@cottelle.lk with your order number, the item, and the reason for the return. We'll reply within 24 hours with the next steps and the return address. Please don't send items back before we've confirmed your request.