Privacy policy
Last updated: 29-October-2026
This policy explains how Cottelle ("we", "us", "our") collects, uses, and protects your personal information when you visit cottelle.lk or buy from us. We handle your information in line with Sri Lanka's Personal Data Protection Act, No. 9 of 2022.
Information we collect
- Order and contact details: your name, email address, phone number, and delivery and billing addresses.
- Payment details: payments are processed securely by our payment providers. We don't store your full card details.
- Account details: if you create an account, your login details and order history.
- Messages: anything you send us by email, contact form, or social media.
- Device and browsing information: your IP address, browser, device type, and how you use our site, collected through cookies and similar technologies.
How we use your information
- To process, deliver, and support your orders, including returns and exchanges
- To contact you about your order or reply to your questions
- To send marketing emails or messages, only if you've opted in. You can unsubscribe at any time.
- To prevent fraud and keep our store secure
- To improve our website, products, and service
- To meet our legal, tax, and accounting obligations
Who we share it with
We never sell your personal information. We share it only with the service providers that help us run our store:
- Shopify, which hosts our online store
- Payment providers, to process your payment
- Delivery partners, to deliver your order
- Analytics and marketing tools, to understand how our site is used and to show relevant ads, where you've allowed this
We may also share information when the law requires it, or to protect our rights or the safety of others.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can manage or block cookies in your browser settings, though some parts of the store may not work properly without them.
How long we keep it
We keep your information only as long as we need it for the purposes above, including to meet legal, tax, and accounting requirements. After that, we delete it or make it anonymous.
Keeping it secure
We take reasonable steps to protect your information. No method of sending or storing data online is completely secure, but we work to keep your details safe.
Your rights
You can ask us to:
- Show you the personal information we hold about you
- Correct information that is wrong or incomplete
- Delete your information, where we don't need to keep it by law
- Stop using your information for marketing
To make a request, email hello@cottelle.lk. We may need to confirm your identity before acting on it.
Children
Our store is not aimed at children under 16, and we don't knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact
Questions about your privacy? Email hello@cottelle.lk.